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Frequently asked questions

About LOFT

Who are LOFT?

We’re a Manchester furniture company that’s spent years furnishing rented homes, from student rooms to whole apartment buildings. LOFT Living is the first time we’ve sold directly to people furnishing their own homes

Is LOFT Living the same company as LOFT?

Yes. Same team, same Manchester base, same standards. LOFT Living is simply our shop for homeowners and renters, while loft.co.uk looks after landlords and developers.

I’m a landlord or developer. Can I buy here?

You can, but you’ll likely get more from our trade team at loft.co.uk, who handle everything from a single flat to whole buildings.

Ordering and payment 

How do I place an order?

Add what you’d like to your basket and check out. You don’t need an account, but creating one makes it easier to track your order.

What payment methods do you accept?

All major debit and credit cards, Apple Pay, Google Pay and PayPal.

Can I change or cancel my order?

Get in touch as soon as you can. If your order hasn’t been dispatched, we’ll do our best to change or cancel it.

Do you offer discount codes or a newsletter?

Sign up to our emails at the bottom of any page for new arrivals and offers.

Stock and availability

How do I know if something’s in stock?

Every product page shows live stock. If it says “In stock” or “Only 3 units left”, that’s an accurate picture.

Delivery

Where do you deliver? 

Mainland UK only, and any exclusions such as the Highlands, islands or Northern Ireland.

How long will delivery take?

We aim to deliver all orders within 14 working days if the product is in stock. If your order is likely to go over this we will always try to communicate that as soon as possible.

Will it fit through my door and up my stairs?

Check the dimensions on the product page against your doorways, stairs and hallways before ordering, especially for sofas and wardrobes. If you’re unsure, get in touch and we’ll help you work it out.

Products & Materials

Where can I find the dimensions? 

On every product page, under Dimensions. Measure your space first, and leave room to walk around it.

Are colours accurate on screen?

We display all products as accurately as we can, but screens vary, images are for illustrative purposes and colours can differ slightly.

What’s the difference between boucle, velvet and weave?

Boucle is a soft, looped fabric with lots of texture. Velvet is smooth with a slight sheen. Weave is a hardwearing, everyday fabric that’s easy to live with.

What does “wood effect” or “marble effect” mean?

It means the finish looks like wood or marble but is made from a different material, such as a printed or veneered surface. It’s lighter, more affordable and often easier to look after. The product page always says exactly what each piece is made from.

Is your furniture fire safe?

All our upholstered furniture meets UK fire safety regulations. Some pieces are also CRIB 5 compliant, a higher standard often needed in rental and commercial settings. It’s listed on the product page where it applies.

How do I look after my furniture?

Each product page has care instructions for that piece. As a rule: dust regularly, blot spills straight away, and keep furniture out of strong direct sunlight to help stop fading.

Do your beds come with a mattress?

No, mattresses are sold separately, so you can choose the one that suits you. Our mattresses come in double and king sizes to fit our bed frames.

What size mattress do I need?

Match it to your bed frame: a double frame takes a double mattress, and a king frame takes a king. The size is listed on every bed and mattress page.

Sustainability

What does LOFT do about sustainability?

Quite a lot, and we’d rather show you than tell you. We keep 98% of our waste out of landfill, our team has hand-planted more than 5,000 trees, and we’re ISO 14001:2015 accredited. More on our Sustainability page.

Are any of your products made with recycled materials?

Yes. Some pieces use recycled materials, such as a dining chair with a seat made from recycled plastic and a mattress made using recycled materials.

What happens to returned furniture?

Returned and ex-display furniture that can’t be resold is donated to charities, helping furnish homes for people who need them.